Frequently Asked Questions

Q. What is CorpHotline and how do I file a report?

CorpHotline is an independent reporting service that enables employees and other stakeholders to raise genuine concerns about possible fraudulent or improper conduct in confidence, allowing their organisations to take prompt and effective action.

You can file a report by calling either the telephone number – 0800HOTLINE (toll free), sending an email or via this website.

Q. Who manages the Whistleblowing & Ethics Hotline?

The Whistleblowing service is managed, operated and maintained by the Corp Hotline team.

Q. What types of potentially unethical, or improper conduct should I report?

You can make reports on any infringement of the law or policies of your company bordering on, but not limited to, the following:

  • Theft/Fraud
  • Internal Control and Financial issues
  • Threats and Physical Violence
  • Vandalisation/Misuse of Company assets
  • Information Protection/ Data Privacy
  • Environment, Health & Safety issues
  • Legal and Regulatory issues
  • Sexual Harassment/Discrimination
  • Workplace Disputes and Misconduct
  • Conflicts of Interest

Q. Should I use the Whistleblowing and Ethics Hotline to report immediate threats to person or property?

No. The Whistleblowing and Ethics Hotline is not to be used for reporting events that present an immediate exposure of threat to life or irreparable damage to property. Any such reports submitted through this service will not receive a response. If you require emergency assistance, please contact the local authorities nearest to your location or dial 767.

Q. What should I do if I suspect, observe, or hear about potentially unethical or improper conduct?

Although you may not know for sure if there has been a misconduct or unethical behavior by someone in the company, or by a client, contractor, vendor, or another external party associated with the company, you are obligated to raise your concerns regarding potential violations of law, as well as the company’s standards or policies. You may use any one of the reporting channels available on this Service to relay these concerns.

Q. Is there any difference between filing a report via the website or other reporting channels (the telephone or the email)?

The same information is collected whether you file a report via any of the three channels. The only difference is that using the Hotline phone allows our skilled call center experts to ask questions and document your concern first hand. When using the website provides a written questionnaire for you to fill out personally. Also note that if a report is initially filed via phone, you can supplement it using the Web site.

If you file a Hotline report by phone, the intake specialist will summarize the information you provide and will read the case summary back to you. You will be asked to confirm the accuracy of what has been captured and to change or clarify any aspect of the report. You will be asked for permission to file the report before it is entered into the Organisation’s case management database. If you do not give permission to file the report, or you end the call prior to the completion of these procedures, the report is not filed.

If you file a report via the Web, it is your responsibility to review your online responses before submitting the report. You will need to click the "Submit Report" button to complete your report.

Q. What if I choose to be identified?

When making a report on the whistleblowing service, whether via the web, email, or the phone, you may choose to identify yourself, which often facilitates the organisation’s ability to fully address your report.

Q. What information will I need to provide when I am ready to make a report?

You will be asked to provide the following information:

  • The Organisation or Company name
  • If it is a follow up or fresh report
  • The unethical or improper behaviour you have witnessed
  • Your relationship to the Company or Organisation
  • Whether you wish to remain anonymous (if no, to provide: name, designation, email, and department/division)
  • Person(s) involved in the unethical or improper behaviour
  • The location where the incident occurred
  • When the behaviour occurred/began
  • How you became aware of the behaviour
  • A description of the behavior/situation, including any details that could be helpful in the investigation and resolution of this matter When did it happen
  • Any other information to help investigate the case accurately and timely

Q. How long will it take for me to file my report?

You have a responsibility to give as much information as possible to enable a full investigation. The time it takes to file a report will vary by person and the nature of the concern, but please set aside a minimum of 15-30 minutes.

Q. The Professional at the Hotline phone says he/she can't answer my questions about the investigation process or my Organisation’s policies/procedures. Why not?

The Professionals are not your Company’s personnel and cannot answer questions on the investigation process or the Organisation’s policies and procedures.

Q. Who receives the reports made to the Whistleblowing Service and what happens next?

The Chief Compliance Officer of the Organisation receives a monthly notification from Corp Hotline, and determines, according to the Organisation’s Standards and Policies, who should investigate the reports.

Q. What if I remember something important about an incident after I have filed a report?

You can always revert through any of the Whistleblowing Service channels and indicate that your report is a follow up on a previous one. The professionals will track the previous report(s) and reconcile them.